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The study focused on the quality of service provided by the OS to its customers, the financial performance of the OS, the age profile of the map data, the impact of changes to the operating environment of the OS.

The examination identified 42 means tested schemes, twenty of which are administered by either the Department of Social Welfare (DSW) or the health boards. These twenty schemes account for the bulk of expenditure on all means tested schemes and the majority of means tests themselves.